Welcome to the Whipton Surgery
Our surgery opening times are:
Monday 0830 – 1800
Tuesday 0830 – 1800
Wednesday 0830 – 1200
Thursday 0830 – 1800
Friday 0830 – 1800
If you require a Doctor outside of these hours, please contact NHS 111 by dialling 111.
NHS 111 is available 24 hours a day, 365 days a year. Calls from landlines and mobile phones are free.
When you call 111 you will be assessed, given healthcare advice and directed to the local service that can help you - that could be an out of hours Doctor, walk-in centre, community nurse, emergency dentist or late opening chemist. If an emergency ambulance is required this will be arranged automatically for you.
CQC Inspection Rating - July 2015
We have been awarded an overall rating of GOOD but the CQC have rated us OUTSTANDING for the safe, effective, caring, responsive and well-led care we provide people with long term conditions and OUTSTANDING for the care we provide for older people, families, children & young people, working age people & recently retired, people in vulnerable circumstances and people experiencing poor mental health.
The CQC specifically noted the following areas of outstanding practice:
Twice weekly the practice nurse had protected time to visit patients with long term conditions in their own homes to undertake annual health reviews. This enabled patients to be realistically assessed in their own surroundings; reducing the stress, strain and risk of exacerbating their illness by visiting the practice.
Reception staff were trained to undertake some health checks for patients and were able to provide a flexible pop-in clinic service. Staff said they enjoyed the challenge of new learning and were enthusiastic to provide patients with a good service.
The practice nurse performed complex leg ulcer dressings in the practice following extended training. This meant patients were able to receive this complex treatment at the practice avoiding the need to attend the community leg ulcer clinic on the other side of the city. This service was over and above what was expected from the practice in the GP contract and had improved outcomes for patients.
A home nebuliser service was provided by the practice to help patients retain their independence at home. This was used when a patient known to have respiratory disease had exacerbated symptoms. The GP and nurse visited these patients at home and initiated nebuliser treatment, assessing their suitability to self-medicate using the nebuliser until symptoms improved.
You can download a copy of the full report using the hyperlink below: