Friends & Family Test Results

 

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 72% Extremely Likely
  • 23% Likely
  • 4% Neither Likely nor Unlikely
  • 0% Unlikely
  • 0% Extremely Unlikely
  • 0% Don't Know
Month / Year Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Jan 2024 0 0 0 0 0 0
Feb 2024 0 0 0 0 0 0
Mar 2024 0 0 0 0 0 0
Apr 2024 0 0 0 0 0 0
May 2024 21 6 2 0 0 0
Jun 2024 13 5 0 0 0 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Why did you choose that response?

I have always found the surgery helpful and efficient and the staff friendly and professional. I have no complaints, even during lockdown I was able to get the help I needed.
Posted on: 13/06/2024

I was on time for my appointment and was seen quickly by the nurse, who was polite and very professional with giving me my Shingles vaccination. She also offered me a pneumonia vaccination which I accepted. I expected some discomfort and I can be a baby when having injections but… on this occasion, I felt very little pain or discomfort and now, 4 hours later, I am still experiencing no pain.
Posted on: 13/06/2024

Because the respect and attention given to me was first class
Posted on: 11/06/2024

It was an ongoing problem, and asked to see a GP in person to discuss the way forward. I received a message the same day asking me to book a F2F appointment which I did.
Posted on: 11/06/2024

Seen on appointment time , very pleasant nurse seen
Posted on: 10/06/2024

Helpful receptionist and very gentle and kind nurse who did my blood test ( Jean )
Posted on: 10/06/2024

Because the surgery is good!
Posted on: 10/06/2024

Everyone is nice and polite
Posted on: 10/06/2024

Polite receptionist. Good timings with appointments.clear and concise consultation.
Posted on: 06/06/2024

Ive been with dr stanford and the surgery for yrs and have never had a problem
Posted on: 06/06/2024

Doctors and nurses are always friendly and helpful reception staff are the same
Posted on: 06/06/2024

There were so helpful and prompt in their response
Posted on: 04/06/2024

Doctor was extremely helpful and explained everything to me .
Posted on: 03/06/2024

Always very welcoming and take all your worries serious.
Posted on: 03/06/2024

My husband and I are needing more medical attention as we age. In my husband’s condition the case is more complex. Every time we have needed medical attention we have always been seen and the follow-up treatment when needed has been prompt. Doctors, nurses and receptionists work in perfect harmony. When you first approach them, and you are not feeling well, the reception team soon dissipates all anxiety. They listen, they make you feel at ease.
Posted on: 30/05/2024

I have always been made to feel comfortable when I have had to visit the GP, I have felt listened to and had the best treatment and care
Posted on: 24/05/2024

Always great service at reception who are friendly and helpful. The care from the doctors is superb- no drama just comprehensive, timely, comprehensive care
Posted on: 22/05/2024

I have recently seen Dr Lort and Jean for bloods and cannot recommend them enough. Dr lort is a really good listener, is very thorough and I feel like she really listened and understood my problems. She doesn’t make me feel rushed in my appointment and I’ll definitely want to see her again. Jean has always been very friendly, puts you at ease and makes you feel really welcome and relaxed when taking blood, you almost forget she is jabbing you with a needle. All the other doctors are great but these two stand out in particular for me.
Posted on: 21/05/2024

because your surgery is run superb all the staff are always happy, and if we are urgent over something you always accommodate us with an appointment.
Posted on: 21/05/2024

Dealt with by Jean who I have always found to be professional, efficient and friendly. always greeted with Smile from the reception team.
Posted on: 20/05/2024

Because I am happy with the treatment I get as a whole. There could be one or two ways to try and make things a bit better, but, I think that is the same all over???
Posted on: 17/05/2024

Because I have been given a good service and support from Whipton surgery
Posted on: 16/05/2024

Very pleased with the practice
Posted on: 16/05/2024

Nurses and HCA’s have been excellent but I’ve have mixed experiences with GP conversation. The lack of women’s health understanding was disappointing.
Posted on: 16/05/2024

The Whipton Surgery staff - reception, admin, GP’s, nurses, phlebotomists, managers, are worth their weight in gold. This is a brilliantly run practice, I never feel like so am inconveniencing them, it is efficiently and effectively run, I can generally get a call back from a GP or effective advice online the same day and I am always grateful and thankful that both myself and my mum are registered with this surgery. I would recommend the Whipton Surgery to all my friends and family, and I do, regularly!
Posted on: 16/05/2024

Very happy
Posted on: 16/05/2024

A friendly and helpful staff.
Posted on: 14/05/2024

Happy Not had a lot of experience there yet though ( thankfully)
Posted on: 13/05/2024

Jean who always does my bloods is the very best. If I ever have bloods anywhere else, the phlebotomist struggles to draw enough/find a vein etc. Jean is fantastic. Additionally, she is the friendliest lady, who always makes me feel at ease.
Posted on: 13/05/2024

The service I have received from the practice over the last 12 months has been excellent, speed of appointments, helpfulness and friendliness of staff... Thank you, keep up the good work...!!
Posted on: 13/05/2024

Because everytime i been ill you seen me stright away and sorted me out with sending me hospital or sending me to different doctors.
Posted on: 13/05/2024

Wonderful care help and advice and treatment I am always given by DrGeorge
Posted on: 12/05/2024

Because the care has been above and beyond
Posted on: 10/05/2024

Good service
Posted on: 09/05/2024

Every time I have spoken to the practice it was been really welcoming. At my old practice I didn’t feel heard whereas here I feel supported
Posted on: 09/05/2024

We have been with this surgery all our married life. It's like coming to see old friends. Very good service too, which is important as we both have long term health conditions.
Posted on: 09/05/2024

The staff are friendly and efficient, and I find that by using the online form I get prompt advice/appointments.
Posted on: 09/05/2024

Friendly and caring
Posted on: 09/05/2024

We all feel so lucky living close to this surgery. All the staff are friendly, helpful and extremely caring. Everyone goes above and beyond which considering the financial straits and rhetoric that comes from the present government is nothing short of a miracle. You're brilliant and we thank you
Posted on: 09/05/2024

Just so hard to get appointments these days
Posted on: 09/05/2024

My previous Gp was a nightmare and terrible So I choose the Whippton Surgery ,This Surgery is really Amazing. .Staffs were very helpful .Quite easy to get the appointments..Doctors were very focussed to treat the patient problems and concerns. .
Posted on: 02/05/2024

Excellent reception team Always helpful and friendly
Posted on: 05/09/2023

First class service from a first class doctors surgery.
Posted on: 20/06/2023

Very helpful, polite, caring and from receptionists, nurses and Dr's all have helped, even if the answer is not known by the person I have asked, they will find out from someone that does and get back to me. Wonderful service from all. Keep up the great standards
Posted on: 03/06/2023

I've been coming here for 5 years and always had quality care. When I had cancer all the doctors and staff were kind, helpful and supportive always had time to listen to my worries
Posted on: 15/08/2022

I telephoned the surgery at 8.30 and was given an appointment that morning All the staff were friendly and professional I was given a prescription and advice for the throat infection I came in for As well as this the doctor gave me time and space to talk about my cancer diagnosis and treatment I was given time, support and I left the surgery feeling so well listened too and so well supported I cannot thank the doctor enough, she was just perfect!
Posted on: 28/07/2022

Excellent team
Posted on: 12/07/2022

Found the staff friendly and professional and made me feel at ease from the moment I entered the surgery.
Posted on: 13/07/2021

My wife and I have been with the surgery since the late 1970s , it has seen us through cancer twice, new hips twice, and numerous other potentially serious problems, in all that time we have had nothing but complete support and care. You can consider yourself fortunate if you are joining here.
Posted on: 10/07/2021