We use cookies to help provide you with the best possible online experience.
By using this site, you agree that we may store and access cookies on your device. Cookie policy.
Cookie settings.
Functional Cookies
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know |
|---|---|---|---|---|---|---|
| Jan 2025 | 3 | 0 | 0 | 0 | 0 | 0 |
| Feb 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2025 | 40 | 9 | 1 | 0 | 1 | 0 |
| May 2025 | 61 | 11 | 2 | 3 | 1 | 0 |
| Jun 2025 | 67 | 9 | 4 | 1 | 1 | 0 |
| Jul 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Why did you choose that response?
First class service and the staff are friendly and helpful
Posted on: 18/06/2025
Posted on: 18/06/2025
Friendly, efficient & prompt service
Posted on: 18/06/2025
Always find everyone at the surgery helpful and friendly. Never have to wait too long for an appointment
Posted on: 17/06/2025
Good service.
Posted on: 17/06/2025
First class service very helpful and friendly
Posted on: 15/06/2025
Great care and commitment
Posted on: 14/06/2025
Dr S Stanford saved my life 12 years ago and I’ve always had good service from your practice and great support
Posted on: 14/06/2025
Lovely team especially Chloe and to see her step up from reception and become a practitioner is great, lovely bubbly, great listening skills its all there.
Reception team are great and polite, Dr Brown and Dr Benzima are lovely also.
Posted on: 13/06/2025
I have been with this surgery for many years, and always receive good service. Every Doctor/nurse I have seen has been friendly and responsive, and put me at ease.
Posted on: 13/06/2025
An excellent practice with knowledgeable staff who go out of their way to make a visit to the surgery a pleasant experience.
Posted on: 13/06/2025
As i still don't like phone consultation because its not sustainable for everyone
But face to face service is brilliant and all stuff do ther best to help
Posted on: 12/06/2025
Because whenever ive spoken to any of the staff on the phone they are always very helpful and polite ..also thr Dr's and nurse's are lovely too .
Posted on: 12/06/2025
Very good and helpful always
Posted on: 12/06/2025
My experience with whipton surgery extremely helpful also the receptionist are so helpful and kind. Doctors and nurses are very helpful.
Posted on: 12/06/2025
Because the reception, nurses and the doctors are very friendly and helpful. They do everything they can to help you
Posted on: 12/06/2025
Doctor was extremely helpful and explained everything to me
Posted on: 12/06/2025
Everyone I have met at Whipton Surgery has been very nice.
The front desk are always very helpful, the nurses are lovely and the doctors are very nice, give good advice and make one feel well cared for.
Posted on: 12/06/2025
I would say “extremely likely” solely because of one exceptional nurse who completely changed my experience. From the very beginning, she showed an incredible level of empathy and understanding. She knew I was absolutely petrified of needles, not just nervous, but genuinely scared due to previous traumatic experiences and she took that seriously. Instead of rushing through like many have in the past, she went out of her way to make me feel safe and respected.
She did something no one else has ever done for me, she booked out 30 minutes just for my blood test. That small act alone meant so much. It showed me that she truly cared about my comfort and wasn’t going to just treat me like another patient on a list. I was crying before we even started, but she remained calm, gentle, and reassuring the entire time.
She took everything one step at a time. First, she wrapped the band around my arm and checked in with me. Then she placed her finger where the needle would go, just to let me get used to the sensation. Only after I felt ready did she show me the needle still with the cap on and explained everything she was going to do in the most soothing, non-threatening way possible. She didn’t rush or push me, not even for a second.
I can’t express how much her patience and professionalism meant to me. I’ve never felt that kind of care or understanding from anyone in the NHS or even in private healthcare, for that matter. She made me feel like a person, not a problem. She treated my fear with compassion, not judgment.
This nurse was truly extraordinary. She made one of my most dreaded experiences something not to be embarrassed about. That’s not just skill that’s heart. She absolutely deserves recognition, and honestly, she deserves a raise. People like her are rare, and she made a huge difference in my life that day.
Posted on: 12/06/2025
With surgery and their team of workers at work there have been fantastic to me on the phone in person whatever even the doctors I feel like don’t worry about anything they’re always a happy to help me!
Posted on: 12/06/2025
Friendly
Posted on: 11/06/2025
Because I was once again well looked after
Posted on: 11/06/2025
Chloe was excellent. Really friendly, smiley, chatty and efficient.
In contrast, the call I had the day before to cancel my PSA blood test, was shocking and caused me great anxiety, after my appointment had been confirmed for weeks. Thank goodness I persuaded the reception not to cancel my appointment. My father, John Evans, was also a patient of yours and he died from Prostate Cancer. Hence my tests cause me great anxiety, only multiplied when you call me within 24 hours of my test to say you want to cancel my appointment.
Posted on: 11/06/2025
The compassion and care by the doctor is amazing
Posted on: 11/06/2025
I chose that response because the care I receive from the doctors and staff is exemplary.
Posted on: 10/06/2025
Simply the best GP practice I've ever had ,the receptionist's, nurse's and doctor's are all extremely professional,caring and helpful with whatever needs I my have .I feel lucky to be a patient of the Whipton surgery, thanks to you all.
Posted on: 10/06/2025
Not had a lot of dealings with the surgery and qhen neeeed was almost impossible to get appointnebt that fitted with work tines
Posted on: 10/06/2025
Everyone at the surgery is helpful and friendly and my consultation was very thorough and I'm feeling a lot better.
Posted on: 09/06/2025
I'm 55 and it's the best surgery I've ever been a patient in
Posted on: 08/06/2025
Staff friendly and professional.doctor patient face to face very helpful and thorough.
Posted on: 07/06/2025
Very friendly surgery
Posted on: 06/06/2025
I’m extremely satisfied with the surgery that I attend. Staff are extremely helpful and polite
Posted on: 06/06/2025
It depends on whete they are coming from. Is it going to be the devil snd the deep blue sea.
Posted on: 06/06/2025
Excellent service from friendly people
Posted on: 06/06/2025
Wonderful surgery, lovely staff throughout. Always helpful and do their for their patients.
Posted on: 06/06/2025
Excellent care provided
Posted on: 06/06/2025
Staff very friendly and professional
Posted on: 06/06/2025
Posted on: 05/06/2025
Because the service I was given was very efficient
Posted on: 05/06/2025
Staff are friendly, always explain what they're doing and make everying less daunting. I feel genuinely cared for.
Posted on: 05/06/2025
I would reccomend friends & family if they were to move into this area.
Posted on: 05/06/2025
Friendly staff, never feel rushed, never too long to wait when calling in, spacious waiting area, much better experience than other local GP's in Exeter.
Posted on: 05/06/2025
This is the best doctor surgery I’ve ever had. So helpful and polite. Really caring staff.
Posted on: 05/06/2025
They are a caring proactice.
Posted on: 05/06/2025
Been a patient there for 35 years and very happy with all my treatments for myself and my family over the years .
Posted on: 05/06/2025
Always have very friendly and professional care from everyone including receptionists, nurses and doctors
Posted on: 04/06/2025
I filled out an online consultation, and a doctor sent me a message to come in for a consultation I booked through the link provided and saw a doctor about my problem.
Posted on: 04/06/2025
The staff were so lovely and easy to communicate with, very accommodating
Posted on: 03/06/2025
Person was very efficient. Kind and very caring. Made sure I was fine with everything which made you feel completely assured.
Posted on: 02/06/2025
I believe I have the friendliest, most caring and supportive surgery. I can always see a doctor when I need to. All these things very important in the current times when I know lots of people who are having problems getting to see a doctor. It means the world to me. I wouldn’t go anywhere else.
Posted on: 31/05/2025
Posted on: 31/05/2025
Always excellent service
Posted on: 30/05/2025
The receptionist was extremely polite and friendly even though it was a busy time with phones ringing and patients arriving. Chloe was on time and was super friendly and chatty.
Posted on: 30/05/2025
Very pleasant phlebotomist who took blood very efficiently and no bruise!
Posted on: 29/05/2025
Posted on: 29/05/2025
The booking process was very easy and the appointment was on time and with a very friendly and efficient doctor.
Posted on: 28/05/2025
I have been very pleased with the care I have received lately
Posted on: 28/05/2025
Extremely helpful and friendly. Very thorough with examination and treatments.
Posted on: 28/05/2025
Doctors who listen, take time to explain everything including test results and act correctly.
Posted on: 28/05/2025
Quite simply it's the best GP practice I've ever used,all the staff are professional,friendly and efficient in their work.
Posted on: 28/05/2025
Reception are amazing and polite makes you feel welcome. X
Posted on: 28/05/2025
I’ve always found the surgery to be helpful and polite
Posted on: 24/05/2025
My current care is exemplary
Posted on: 24/05/2025
Everytime I have previously had a problem it gets pushed down and im told theres nothing they can do. I have very severe heyfever called every year for the past 4 I believe begging for something that will help me but I was told only 120mg can fix it and they can’t do anything else? I call and I’m talked over. I had heart palpitations for 2 weeks that where so painful called and had a heart scan thing and I was sent on my way saying there was nothing wrong. The only positive was my appointment on Wednesday 21st. When I came in I assumed my I would be told my periods the problem and be pushed out like usual but the doctor took me seriously and has asked for blood test, she listened and was sympathetic, i cant remember her name but she was amazing
Posted on: 23/05/2025
Always treated with courtesy.. helpful and understanding...
Posted on: 23/05/2025
Caring
Posted on: 23/05/2025
Excellent care, great GP
Posted on: 23/05/2025
The service & care is excellent.
Posted on: 22/05/2025
Very kind and understanding.
Posted on: 22/05/2025
Everyone I have ever had any form of contact with has been amazing. The Dr’s and nurses obviously care about you and want to help you.
Posted on: 21/05/2025
Always able to get care when needed, staff are all friendly and helpful.
Posted on: 20/05/2025
Every time I call to make an appointment or any other consultation, am met with friendly staff who genuinely show compassion. This is my best GP surgery. The nurses and GP’s practice with a human connection with their patients making the experience easier.
Posted on: 17/05/2025
I have always had fantastic service
Posted on: 16/05/2025
I have always found the surgery efficient and friendly. Perfect really for a family doctor
Posted on: 16/05/2025
Posted on: 16/05/2025
Service is always high quality: from receptionist to GP, patients are treated with the utmost respect and dignity. As a patient, I never feel like I am being a bother, but rather that everything will be done to look after me
Posted on: 15/05/2025
The whipton surgery is a fantastic surgery and the people that work there are wonderful. They treat us always with respect like I treat all the staff at the surgery with respect to, they do a first class job and personally I could never thank them enough. I would like to add that Dr Stanford is a fantastic doctor..
Posted on: 15/05/2025
The nurse was very kind and cheerful. She explained everything in a very professional manner.
Posted on: 15/05/2025
Very happy with the procedure that I had done
Posted on: 15/05/2025
Dr Benzimira is lovely. She really listens to me. I got the information I needed. Receptionist and nurses always there to help. Daisy was a real comfort to me after complications from my knee operation. Excellent surgery. We've been with you over 40 years! You must be doing something right!
Posted on: 15/05/2025
Staff have always been friendly and helpful. Never had a problem getting an appointment.
Posted on: 15/05/2025
Never had any problems and all of the team I've dealt with have been friendly and courteous.
Posted on: 14/05/2025
Because I get good service
Posted on: 14/05/2025
I find our doctors very thorough and friendly and helpful and help in anyway they can
Posted on: 14/05/2025
The doctor I saw was very helpful and listened to me
Posted on: 14/05/2025
The Dr listens and puts forward a plan if the problem persists I have always felt cared for
Posted on: 13/05/2025
Because Dr Standford the best
Posted on: 13/05/2025
The doctor was informative and listened to my problem. Clear precise feedback. Polite and cheerful. Felt like I was listened to.
Posted on: 13/05/2025
Because it is hard to get an appointment, the receptionist have all the medical knowledge
Posted on: 12/05/2025
Because every single member of this surgery is brilliant from the ladies on reception to the nurses,dietary nurse,and of course the Doctors who are brilliant
Posted on: 10/05/2025
The clinical nurse Chloe was so nice. Friendly, polite and patient. Very gentle didn't feel a thing
Posted on: 09/05/2025
I have always found the reception staff to be so helpful, and have a warm, welcoming smile. The same applies whenever I have had to phone the practice, nothing is too much trouble. I saw the phlebotomist at my recent appointment who was also very professional, reassuring and efficient.
Posted on: 09/05/2025
Good interaction
Posted on: 09/05/2025
good team
Posted on: 09/05/2025
The practitioners nurses and doctors have not let me down at the Whipton Surgery, yes their new computer system has been a pain but I’ve never been missed! The receptionists are welcoming and friendly! And I will continue going there!
Posted on: 08/05/2025
Very friendly
Posted on: 08/05/2025
They were very helpful, put me at ease and very efficient
Posted on: 08/05/2025
Friendly and professional service
Posted on: 07/05/2025
Posted on: 07/05/2025
your surgery in my opinion is second to none , just keep it up
Posted on: 07/05/2025
Because I am very pleased with the help I received, very caring and kind.
Posted on: 06/05/2025
The question is questionable. I neither recommend or otherwise products and services to others. If required would respond with factual information about treatment received and length of time for a face to face appointment etc.
Posted on: 04/05/2025
I have had excellent care from this surgery for over 40 years and even more so in recent months .
All the staff and doctors are courteous and respectful
Posted on: 02/05/2025
I find all the services I receive is of the highest and friendliest.
Posted on: 02/05/2025
My wife and i have been with the whipton surgery for over 50 years and the service and treatment that we have both received has been excellent. The people that work there are always friendly and very competent, nothing is too much trouble for them.
Posted on: 02/05/2025
All staff are friendly and helpful.
Posted on: 02/05/2025
I have always felt all the staff actually listen to me & talk to me rather than at me.
The surgery itself has always felt a safe environment.
Posted on: 02/05/2025
They are local and friendly
Posted on: 02/05/2025
The doctor was helpful, understanding and knowledgeable
Posted on: 01/05/2025
I felt listened to, and the staff were friendly and professional
Posted on: 01/05/2025
I have always received excellent care from the staff and Doctors at the surgery everyone is very friendly and helpful.
Posted on: 01/05/2025
Allways received great support from my Doctor and all the staff. I have been with this practice for over fifty years and would never wish to change. Very grateful for all the help given to me and my family. A Big Thank you to all.
Posted on: 01/05/2025
Every people are helpful and with nice smile.
Posted on: 30/04/2025
Always very friendly and efficient
Posted on: 30/04/2025
Because the staff are friendly respectfull
Posted on: 29/04/2025
Fabulous staff: friendly, and helpful, professional and knowledgeable. I always feel confident that I am in good hands.
Thank you to a great team..
Posted on: 29/04/2025
Always welcomed at the surgery by friendly faces
Posted on: 29/04/2025
Very professional and friendly
Posted on: 28/04/2025
Because you're worth it!
Posted on: 28/04/2025
Because I have always been well looked after in a timely manner
Posted on: 28/04/2025
Because i was very happy with the way my encounter with the practice went , the nurse who i dealt with was polite friendly and efficient and very welcoming so therefore put me at ease a good experience .
Posted on: 27/04/2025
Flet that was listened to and treatment explained well.
Posted on: 27/04/2025
I appreciate the efficient running of the surgery and appointments system. The team are knowledgeable, professional, and helpful and I feel lucky to have such great GPs available when I need to see them.
Posted on: 27/04/2025
I have always received excellent care & all the team are so polite
Posted on: 27/04/2025
Excellent service. Very friendly and welcoming
Always willing to explain everything so patient knows what is happening
Posted on: 27/04/2025
Their systems are antiquated and do not accept suggestions readily.
Posted on: 27/04/2025
I love all the staff at the practise always very helpful and polite . The doctors and nurses always treat me with respect and dignity. And I like the pharmacist as well xx
Posted on: 27/04/2025
Posted on: 27/04/2025
Because the medical staff are very good and also efficient. The receptionists are friendly and also efficient and as i have worked in a few doctors surgeries as a receptionist i know how hard it can be.
Posted on: 27/04/2025
Staff are always professional and friendly
Posted on: 27/04/2025
All staff always pleasant and helpful.
Posted on: 27/04/2025
All staff very polite and helpful
Posted on: 27/04/2025
I have received excellent care
Posted on: 27/04/2025
Always polite and helpful
Posted on: 27/04/2025
Dr Brown was very pleasant and always treats you with respect and reception ladies always very cheerful and helpful
Posted on: 26/04/2025
Very prompt service, very good communication from the Doctor
Posted on: 26/04/2025
Nurse was very friendly and made me feel really comfortable.
Posted on: 25/04/2025
Posted on: 25/04/2025
I have always found everybody very helpful and have always been pleased with the care I have received.
Posted on: 25/04/2025
Every Time I’ve gont to an appointment I’ve left happy. The doctors and nurses that have seen to me and my twins have been nothing but understanding and they listen.
Posted on: 24/04/2025
Always so friendly and make you feel at ease.
Posted on: 24/04/2025
I never had a problem getting to see a doctor or nurse they so helpful with me trying everything they can to find out what wrong when im ill
Posted on: 24/04/2025
Great reception, greeting, waiting area and treatment by the nurse.
Posted on: 24/04/2025
I've been with the surgery for about 30 year's and found everyone from the doctors nurses and the staff to be professional kind supportive and helpful and friendly
Posted on: 24/04/2025
Ive experienced no problem with the care at the surgery but feel the system needs to be changed as you are unable to call to book a face to face appointment even if you are happy to wait 3/4 weeks
Posted on: 23/04/2025
The nurse i had was absolutely lovely, made you feel so relaxed
Posted on: 23/04/2025
I've always found the Surgery very helpful, polite and willing.
Posted on: 19/04/2025
Very responsive & friendly practice.
Posted on: 19/04/2025
The young nurse that did my blood yesterday was helpful and caring and wanted to listen also the doctor i had an appointment with last week was helpful and wanted to get to the bottom of the problems i have been haing unlike most of the doctors in the practice
Posted on: 18/04/2025
Because ive always been well looked after.any problems with my health has been well looked into and staff are very nice
Posted on: 18/04/2025
I find all the staff very friendly, helpful and professional.
Posted on: 18/04/2025
I chose my response for the following reasons..
1.0 I was seen very promptly, in fact 5 minutes earlier.
2.0 The person who conducted my ECG and a blood test was Chloe, who was fantastic, she explained everything in detail and maintained a 100% professional manner in a happy, cheerful and friendly manner. Many thanks Chloe!!
Posted on: 18/04/2025
Dr sandford is amazing
Posted on: 18/04/2025
Really friendly and professional nurse, didn't feel rushed at all. Always happy with the service from Whipton :)
Posted on: 18/04/2025
Because i am always welcomed and enjoy coming to the surgery because the staff are so nice.very professional but very welcoming
Posted on: 16/01/2025
I have been with the WHIPTON surgery for 50 years plus and have always received excellent care when needed as have many of my family members
Posted on: 16/01/2025
Nothing is too much trouble i am happy
Posted on: 03/12/2024
Posted on: 03/12/2024
The majority of staff are helpful, patient, understanding to your needs and kind, which to me is a must in a drs surgery.
Posted on: 20/11/2024
Always been able to get an appointment
Posted on: 20/11/2024
I have had a long medical history and the doctors and staff at Whipton Surgery have always responded to my needs
Posted on: 14/11/2024
Phlebotomist was experienced and reassuring.
Posted on: 13/11/2024
Friendly and very efficient staff in every department. Everyone is very helpful and willing to go out their way to help. No problems getting appointments I need.
Posted on: 06/11/2024
Extremely friendly nurse, made me feel very comfortable having bloods taken.
Posted on: 06/11/2024
Everybody was so helpful, friendly and professional
Posted on: 01/11/2024
The reception staff are friendly/helpfull, i had a few appointments in one week and each visit was great
Posted on: 01/11/2024
We have always had an excellent response and subsequent follow-up care.
Posted on: 01/11/2024
The surgery is very popular with alot of people i know,also the reception staff are brilliant ,i have been with this surgery all my life and would highly recommend.
Posted on: 25/09/2024
Great doctors been there all my life
Posted on: 10/09/2024
I like being part of asmaller practise as its far more personal
Posted on: 09/09/2024
Good service, polite and punctual
Posted on: 09/09/2024
The doctor I saw eas very helpful, I felt like she listened to my concerns and answered all my questions.
Posted on: 05/09/2024
Always such friendly staff. Wonderful nurse.
Posted on: 04/09/2024
Very happy with the care and attention the doctors and staff provide
Posted on: 03/09/2024
Always a friendly atmosphere when I go into reception and the wait time to see the Doctor is very good.
Posted on: 03/09/2024
The service that I have always received from Whipton Surgery is excellent.
Posted on: 28/08/2024
I would like to take this time to thank Jean for her patience and brilliant manner yesterday. She had to take a blood sample and my veins would not play ball. Her experience and expertise shone through. I was dehydrated and sweaty, which didn't help. Thank you so much for making me feel at ease Jean. You are a credit to Whipton Surgery. Many thanks
Posted on: 20/08/2024
Friendly staff who take the time to treat you with care.
Posted on: 08/08/2024
My appt was for regular bloods. I was greeted by chloe who immediately put me at my ease. I hardly felt the needle which is a special ability.
I explained a problem with my meds and she organised a phone call from the pharmacist
I left feeling very happy with my visit
Posted on: 07/08/2024
The doctors I had this morning were both friendly and kind
Posted on: 06/08/2024
Top level care from the moment the phone is answered at reception. Tge reception staff are friendly, cheerful, efficient, knowledgeable, supportive and if they don’t know the answer, they will find the someone who does know ASAP. Dr Stanford is highly intuitive, empathetic, kind, supportive, warm, reassuring, patient, and thorough. She is a very experienced GP, efficient, effective, reliable, understands both mental and physical health and treats the individual as a person who has a condition, she does not merely see the condition and then gives generic advice. The Whipton Surgery is the finest example of how all GP surgeries should be snd I am so thankful to be on their books!
Posted on: 05/08/2024
Amazing consultation and result! Fully recommend this doctor. Very friendly, listened and acted.
Posted on: 01/08/2024
Efficient service
Posted on: 26/07/2024
Staff always helpful and friendly
Posted on: 24/07/2024
Good experience - made allowances for anxiety of person with ASC and learning difficulties. Friendly welcome at reception and warm care offered by nurse
Posted on: 24/07/2024
The reception was very great and friendly.
Posted on: 24/07/2024
Very quick only waited 3 minutes in the waiting room. The nurse i had was very proffessional talked me through wverything beforw doing anything she was very lovely and made me feel comfortable through out the appointment. On way out needes to make appointment for aomething else and the lady on reception was very polite and helpful
Posted on: 22/07/2024
I love my doctors there always helping me and very supportive they will respond same day
Posted on: 22/07/2024
Straight to the point to certain topics, but also welcomed and felt safe to talk about anything or exposing myself to doctors/ nurses.
Posted on: 19/07/2024
Today was my first visit at Whipton Surgery, I received a nice welcome from reception.
Appointment was on time, with lovely nurse, who explained the procedure and what to expect. If I am correct, the nurse's name was Daisy, very professional.
We had a good conversation, very relaxing approach from her.
Posted on: 18/07/2024
Excellent service.
I was called through to the nurse 15 minutes early.
My PSA Blood test result was available in under 24 hours.
Answered the phone within one minute.
Posted on: 17/07/2024
Staff very friendly and efficient when making appointments and when visiting your practice. Follow up texts with results and advice also very prompt.
Posted on: 14/07/2024
I felt listened to. A thorough consultation.
Posted on: 08/07/2024
Because the receptionist are always spart friendly and very helpful and my diabetic nurse Daisy is always very professional and explains how i need to take care and control my diabetes
Posted on: 06/07/2024
They are a fantastic surgery
Posted on: 05/07/2024
Always receive a friendly reception.
Appointment on time.
Posted on: 05/07/2024
I’ve always been see on time and every one is very friendly and treat you well.
Posted on: 04/07/2024
I have been with this Practice for approx 40 years. Even with change of doctors and my now complex medical needs everyone is always ready to help and advise .
From reception right through it's wonderful.
Posted on: 04/07/2024
Ive never had another surgery as always lived local. They are usually very helpful
Posted on: 04/07/2024
Since having a bad experience...the way everything is done has definitely improved not just from my personal experience but from what ive heard.
Posted on: 03/07/2024
I have been with the practice for many years and have always received excellent care. I fully respect and trust my GPs advice. The whole team at the practice provide a welcoming and professional service.
Posted on: 03/07/2024
Since having been registered with this practice since birth when the building was further up the road, I have consistently received the same level of care which has been excellent throughout. I am now in my 68th year and have never been refused an appointment if and when I have needed one, or a callback if it is something that can be discussed over the phone. Everyone at Whipton Surgery seem to be able to multitask, they’re kind and caring and work together efficiently. They make a great team! Thank you. I really appreciate what you do.
Posted on: 02/07/2024
In years of being with the surgery the service from every doctor has always been excellent
Posted on: 02/07/2024
The service he received from Dr Stanford on Monday was excellent, he called and was seen the same day, he also appreciates the excelled service from Chloe
Posted on: 25/06/2024
I feel comfortable with jean she has never hurt me or bruised me , explains whats going to happen and does her job professionally every time !
Posted on: 24/06/2024
I think the staff are extremely helpful and explain everything in full. The doctors have time to see you and explain the best way forward for your treatment. When you are worried about something you don’t feel as though you are wasting the GPs time when you talk about it.
Posted on: 24/06/2024
I’ve always found them helpful, patience and care for you. My only criticism is how long you have to wait for an appointment, which is not there fault, as there are so many people needing attention, for so many illness and our society is getting a lot more elderly needing attention.
This is happening to all dr surgeries.
Posted on: 20/06/2024
Quick service. Helpful staff, very easy to communicate with the staff
Posted on: 19/06/2024
All the doctors are very caring sit listen to you also good communication skills make you feel at ease
Posted on: 17/06/2024
I’ve been a patient here for years and also work in the nhs. My experiences and interactions have always been positive with all staff.
It’s sometimes a little difficult to get through on the phone but the use of the internet triage system works well.
Posted on: 17/06/2024
Excellent care and service. Very friendly, considerate and professional
Posted on: 15/06/2024
From the welcoming voice on the phone to receptionist at the desk early morning appointment. Prompt GP response to an online consult. The nurse made me feel relaxed and less anxious. Over excellent service.
Posted on: 14/06/2024
I was on time for my appointment and was seen quickly by the nurse, who was polite and very professional with giving me my Shingles vaccination. She also offered me a pneumonia vaccination which I accepted.
I expected some discomfort and I can be a baby when having injections but… on this occasion, I felt very little pain or discomfort and now, 4 hours later, I am still experiencing no pain.
Posted on: 13/06/2024
I have always found the surgery helpful and efficient and the staff friendly and professional. I have no complaints, even during lockdown I was able to get the help I needed.
Posted on: 13/06/2024
It was an ongoing problem, and asked to see a GP in person to discuss the way forward. I received a message the same day asking me to book a F2F appointment which I did.
Posted on: 11/06/2024
Because the respect and attention given to me was first class
Posted on: 11/06/2024
Everyone is nice and polite
Posted on: 10/06/2024
Because the surgery is good!
Posted on: 10/06/2024
Helpful receptionist and very gentle and kind nurse who did my blood test ( Jean )
Posted on: 10/06/2024
Seen on appointment time , very pleasant nurse seen
Posted on: 10/06/2024
Doctors and nurses are always friendly and helpful reception staff are the same
Posted on: 06/06/2024
Ive been with dr stanford and the surgery for yrs and have never had a problem
Posted on: 06/06/2024
Polite receptionist. Good timings with appointments.clear and concise consultation.
Posted on: 06/06/2024
There were so helpful and prompt in their response
Posted on: 04/06/2024
Always very welcoming and take all your worries serious.
Posted on: 03/06/2024
Doctor was extremely helpful and explained everything to me .
Posted on: 03/06/2024
My husband and I are needing more medical attention as we age. In my husband’s condition the case is more complex. Every time we have needed medical attention we have always been seen and the follow-up treatment when needed has been prompt. Doctors, nurses and receptionists work in perfect harmony. When you first approach them, and you are not feeling well, the reception team soon dissipates all anxiety. They listen, they make you feel at ease.
Posted on: 30/05/2024
I have always been made to feel comfortable when I have had to visit the GP, I have felt listened to and had the best treatment and care
Posted on: 24/05/2024
Always great service at reception who are friendly and helpful. The care from the doctors is superb- no drama just comprehensive, timely, comprehensive care
Posted on: 22/05/2024
because your surgery is run superb all the staff are always happy, and if we are urgent over something you always accommodate us with an appointment.
Posted on: 21/05/2024
I have recently seen Dr Lort and Jean for bloods and cannot recommend them enough. Dr lort is a really good listener, is very thorough and I feel like she really listened and understood my problems. She doesn’t make me feel rushed in my appointment and I’ll definitely want to see her again. Jean has always been very friendly, puts you at ease and makes you feel really welcome and relaxed when taking blood, you almost forget she is jabbing you with a needle. All the other doctors are great but these two stand out in particular for me.
Posted on: 21/05/2024
Dealt with by Jean who I have always found to be professional, efficient and friendly. always greeted with Smile from the reception team.
Posted on: 20/05/2024
Because I am happy with the treatment I get as a whole. There could be one or two ways to try and make things a bit better, but, I think that is the same all over???
Posted on: 17/05/2024
Very happy
Posted on: 16/05/2024
Because I have been given a good service and support from Whipton surgery
Posted on: 16/05/2024
The Whipton Surgery staff - reception, admin, GP’s, nurses, phlebotomists, managers, are worth their weight in gold. This is a brilliantly run practice, I never feel like so am inconveniencing them, it is efficiently and effectively run, I can generally get a call back from a GP or effective advice online the same day and I am always grateful and thankful that both myself and my mum are registered with this surgery. I would recommend the Whipton Surgery to all my friends and family, and I do, regularly!
Posted on: 16/05/2024
Nurses and HCA’s have been excellent but I’ve have mixed experiences with GP conversation. The lack of women’s health understanding was disappointing.
Posted on: 16/05/2024
Very pleased with the practice
Posted on: 16/05/2024
A friendly and helpful staff.
Posted on: 14/05/2024
Because everytime i been ill you seen me stright away and sorted me out with sending me hospital or sending me to different doctors.
Posted on: 13/05/2024
The service I have received from the practice over the last 12 months has been excellent, speed of appointments, helpfulness and friendliness of staff... Thank you, keep up the good work...!!
Posted on: 13/05/2024
Jean who always does my bloods is the very best. If I ever have bloods anywhere else, the phlebotomist struggles to draw enough/find a vein etc. Jean is fantastic. Additionally, she is the friendliest lady, who always makes me feel at ease.
Posted on: 13/05/2024
Happy Not had a lot of experience there yet though ( thankfully)
Posted on: 13/05/2024
Wonderful care help and advice and treatment I am always given by DrGeorge
Posted on: 12/05/2024
Because the care has been above and beyond
Posted on: 10/05/2024
Every time I have spoken to the practice it was been really welcoming. At my old practice I didn’t feel heard whereas here I feel supported
Posted on: 09/05/2024
We have been with this surgery all our married life. It's like coming to see old friends. Very good service too, which is important as we both have long term health conditions.
Posted on: 09/05/2024
The staff are friendly and efficient, and I find that by using the online form I get prompt advice/appointments.
Posted on: 09/05/2024
Good service
Posted on: 09/05/2024
Friendly and caring
Posted on: 09/05/2024
We all feel so lucky living close to this surgery. All the staff are friendly, helpful and extremely caring. Everyone goes above and beyond which considering the financial straits and rhetoric that comes from the present government is nothing short of a miracle. You're brilliant and we thank you
Posted on: 09/05/2024
Just so hard to get appointments these days
Posted on: 09/05/2024
My previous Gp was a nightmare and terrible So I choose the Whippton Surgery ,This Surgery is really Amazing. .Staffs were very helpful .Quite easy to get the appointments..Doctors were very focussed to treat the patient problems and concerns. .
Posted on: 02/05/2024
Excellent reception team
Always helpful and friendly
Posted on: 05/09/2023
First class service from a first class doctors surgery.
Posted on: 20/06/2023
Very helpful, polite, caring and from receptionists, nurses and Dr's all have helped, even if the answer is not known by the person I have asked, they will find out from someone that does and get back to me. Wonderful service from all. Keep up the great standards
Posted on: 03/06/2023
I've been coming here for 5 years and always had quality care. When I had cancer all the doctors and staff were kind, helpful and supportive always had time to listen to my worries
Posted on: 15/08/2022
I telephoned the surgery at 8.30 and was given an appointment that morning
All the staff were friendly and professional
I was given a prescription and advice for the throat infection I came in for
As well as this the doctor gave me time and space to talk about my cancer diagnosis and treatment
I was given time, support and I left the surgery feeling so well listened too and so well supported
I cannot thank the doctor enough, she was just perfect!
Posted on: 28/07/2022
Excellent team
Posted on: 12/07/2022
Found the staff friendly and professional and made me feel at ease from the moment I entered the surgery.
Posted on: 13/07/2021
My wife and I have been with the surgery since the late 1970s , it has seen us through cancer twice, new hips twice, and numerous other potentially serious problems, in all that time we have had nothing but complete support and care. You can consider yourself fortunate if you are joining here.
Posted on: 10/07/2021