Zero Tolerance Policy




The practice, in line with government guidelines, has a ‘Zero Tolerance to Violence’ policy. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated. We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from the Practice list.

In this instance, the removal is effective immediately. The PCSS would write to the patient giving them details on how to access the dedicated primary care service for patients who are removed from any Practice list because of violent behaviour. This dedicated service is provided by NHS Devon.

Patients removed in this way, are barred from registering with any other General Practitioner.

image representing zero tolerance