We are committed to giving you the best possible service. This will be achieved by working together so help us to help you. You have a right to, and the practice will try to ensure that:
- You will be treated with courtesy and respect.
- You will be treated as a partner in the care and attention that you receive.
- All aspects of your visit will be dealt with in privacy and confidence.
- You will be offered a health check on joining the practice.
- You will be seen by a doctor for urgent conditions on the same day that you request assistance.
- You will be seen by the doctor of your choice subject to availability.
- In an emergency, out of normal opening hours, if you telephone the practice you will be given the number to receive assistance, which will require no more
- than one further call.
- You can bring someone with you, however you may be asked to be seen on your own during the consultation.
- You have a right to receive appropriate drugs and medicines.
- Repeat prescriptions will normally be available for collection within two working days of your request.
- If you and the GP agree, you have the right to be referred for specialist or second opinion, at a hospital of your choice.
- Information about our services on offer will be made available to you by way of posters, notice boards and newsletters.
- You have the right to see your medical records or have a copy, subject to certain laws. A small fee may be charged to cover costs.
With these rights come responsibilities and for patients we would respectfully request that you:
- Treat practice staff and doctors with the same consideration and courtesy that you would like yourself. Remember that they are trying to help you.
- Attend appointments on time and check in at reception. Patients who are more than 15 minutes late for their appointment may not be seen.
- If you are unable to make your appointment or no longer need it, please give the practice adequate notice that you wish to cancel. Appointments are
- heavily in demand and missed appointments waste time and delay more urgent patients receiving the treatment they need.
- An appointment is for one person only. Where another family member needs to be seen or discussed, another appointment should be made.
- Patients should make every effort to present at the surgery to ensure the best use of nursing and medical time. Home visits should be medically justifiable
- and not requested for social convenience. Requests should be made before 11.00am.
- Please request urgent appointments, if possible, before 11.00am.
- Please inform us when you move home, change your name or telephone number, so that we can keep our records correct and up to date.
- Read the practice leaflets and other information that we give you. They are there to help you use our services. If you do not understand their content please
- tell us.
- Let us have your views. Your ideas and suggestions whether complimentary or critical are important in helping us to provide a first class, safe, friendly
- service in pleasant surroundings.
No Smoking Policy
The Whipton Surgery operates a strict No Smoking Policy. Smoking is not permitted in our building or grounds. If you would like help giving up smoking, please ask a member of staff.
Mobile telephones can interfere with some medical equipment. For that reason we respectfully request that you do not use them on the premises.